Frequently Asked Questions
What is FindEmails?
What's so innovative about that?
Then why did my FindEmails-inspired email bounce?
Do you guarantee that emails you give me will send?
Who are you?
What's a confidence score?
Is this legal?
Are you sure?
How much does FindEmails cost?
What's a credit?
We track your usage of FindEmails using credits. Each monthly subscription plan includes a specified number of credits you can use each month. Here are the rules for credit consumption which are true whether you're using the web app, spreadsheet imports, or our API:
We deduct a credit for every request, regardless of the confidence score. Most people find that they get high quality emails ('medium' or 'high') on about half the guesses.
Note: we take a credit to convert company names to domains! So if you only have company names with your prospects, then each one will take two (2) credits: one for the domain conversion and one for the email lookup.
Similarly, when you submit an email to be tested, we also deduct a credit. Important note here: the guess and test submissions run on the same FindEmails engine! So no need to test an email that's returned on a guess result.
All of our domain-level data costs one credit. Whether you're scraping data from a website or mining our own database, each query takes one credit.
Again: we take a credit to convert company names to domains! So if you only have company names, then each one will take two (2) credits: one for the domain conversion and one for the prospects. BUT it only costs one credit regardless of the number of prospects you get back on the domain.